Quality
Our focus here at Al Faisal Int is on quality of product and service. We conform to ISO 9001: 2000 and our dedicated Quality Co-coordinator ensures that this is maintained to the highest standards. Quality is also made the responsibility of every employee at Al Faisal Int. Our big investment to our inspection department is in shape of mitotic digital measuring tools. to obtain high quality.
Reliability
Al Faisal Int has been providing a reliable service, consistently meeting our customers’ expectations. Our recent Customer Survey revealed that 100% of customers were satisfied or better with our delivery performance and response to problems. As you would expect we have full tractability of material and products. This has resulted in a good retention of customer base and an enviable reputation for reliability.
Progressive and Forward Thinking
The large workshop area at Al Faisal Int has been transformed in the last 5 years. Much effort and investment has been centered on a program of Continuous Improvement.
Customer Focus
As our mission statement dictates we “aim to build mutually beneficial relationships with customers” based on honesty and trust. Al Faisal Int
will never issue unrealistic lead times to our customers and we retain good communication with customers, particularly over delivery issues. We listen to our customers’ views and actively seek their opinion on our products and service in our annual Customer Satisfaction Survey.
We concentrate our efforts on any areas which are identified as requiring attention. Our wealth of experience within the company allows us to offer sound technical and cost saving advice to customers’. This is an invaluable service to many of our customers who know that they can rely on honest and useful advice.